Privacy Policy — Solantra

Definitions

Key terms used in this policy are defined below to help clarify the types of data and processing activities described throughout this document.

Personal data means any information relating to an identified or identifiable natural person, such as name, contact details, identity numbers and transaction records relevant to legal services.
Processing refers to any operation performed on personal data, whether automated or manual, including collection, recording, storage, retrieval, consultation, use, disclosure, erasure and destruction.
User means any individual who uses the Solantra website or engages Solantra for legal services in connection with apartment purchase transactions.
Service refers to the legal advice, conveyancing and transaction support provided by Solantra relating to apartment purchases in Singapore.
Cookies are small data files placed on a user device to track site usage, remember preferences and support secure access. We use cookies to improve site functionality and analytics.

How We Collect Data

We collect personal data directly from clients, from automated sources when you visit our site, and from third parties where necessary to provide legal services or comply with legal obligations.

Data You Provide

When you engage with Solantra or use our contact channels you may provide the following categories of information:

Identity and contact details: name, email address, telephone number and residential or correspondence address.
Identification and transaction information: FIN, passport number or other identity reference where required for client verification and conveyancing formalities.
Property and transaction documents: copies of agreements, title documents, mortgage details and related paperwork.
Business information: bank account details for settlement and payment instructions where necessary to facilitate disbursements.
Communications and instructions: emails, letters and notes of meetings relevant to the legal engagement.
Compliance information: declarations, anti-funds laundering verification materials and other documents required by law.

Automatically Collected Data

When you visit our website or use our online services we automatically collect certain technical and usage information to operate and secure our services and improve performance.

Device and browser information, including IP address, browser type and device identifiers.
Usage data such as pages visited, time spent on pages and navigation paths within the site.
Cookies and similar tracking technologies that store preferences and session identifiers.
Geolocation data in an approximate form derived from IP address where required for security or analytics.
Error and diagnostic logs generated by our servers and security systems.
Interaction data from communications with our support channels to improve client service.

Third-Party Sources

In some cases we receive personal data about you from third parties in order to provide our services or meet legal requirements.

Banks, mortgage providers and business institutions for loan-related verification.
Government registries and land authorities for title searches and statutory checks.
Estate agents, other legal firms and professional advisers involved in the transaction.

Purposes of Processing

We process personal data to the extent necessary to perform our legal services and to comply with legal and professional obligations. Typical processing purposes include:

Provision of legal advice and conveyancing services for apartment purchase transactions.
Client onboarding, identity verification and anti-funds laundering checks.
Communication about the transaction, case updates and responding to enquiries.
Execution of contractual and business obligations, including invoicing and settlement.
Compliance with statutory and regulatory obligations, including reporting to authorities where required.
Internal record-keeping, archival and conflict checking.
Improving our services and website through analytics and aggregated usage data.
Marketing communications where you have given consent and subject to your preferences.

Legal Basis for Processing

We rely on appropriate legal bases to process personal data depending on the purpose. Those bases commonly include:

Performance of a contract: processing necessary to provide legal services you engaged us to perform.
Legal compliance: processing required to comply with laws and regulatory obligations.
Consent: where you have provided clear consent for specific processing activities (for example marketing communications).
Legitimate interests: for our internal administration, fraud prevention and improvement of services where your rights are respected.

Applicable Data Protection and Rights

Where additional rights apply under foreign data protection regimes (for example to individuals covered by EU law), we will respect those rights to the extent they apply. Locally, Solantra complies with Singapore data protection requirements and supervisory authority guidance.

Right of access: you may request a copy of personal data we hold about you.
Right to rectification: you may request correction of inaccurate or incomplete information.
Right to erasure: requests to delete personal data will be considered against legal and professional retention obligations.
Right to restriction and objection: you may request limits on certain processing activities where applicable.
Right to data portability: where processing is based on consent or a contract and carried out by automated means, you may request transfer of your data in a structured format.
Right to lodge a complaint: you may contact our data protection contact or raise concerns with the Personal Data Protection Commission (PDPC) in Singapore.

Cookies and Similar Technologies

We use cookies and similar technologies to provide core website functionality, improve user experience and compile aggregated analytics. Cookies do not typically identify you personally without additional information.

Our site uses session cookies for functionality, persistent cookies for preferences and performance cookies for analytics. Third-party cookies may be set by analytics and advertising partners if enabled.

Categories include: strictly necessary cookies for site operation, performance/analytics cookies to measure usage, and optional marketing cookies if you consent to them.

You can manage cookie preferences via your browser settings or through the cookie banner on our website. Disabling some cookies may affect site functionality.

Full Cookie Policy

Data Sharing and Disclosure

Solantra shares personal data only as necessary to deliver services, comply with legal obligations, or where you have consented. We limit sharing to trusted recipients and require contractual safeguards.

External legal and tax advisers engaged to assist with the transaction.
Banks and mortgage providers for loan processing and settlement.
Government bodies or regulators where disclosure is required by law.
Payment processors and escrow agents for client account transactions.
Professional service providers such as title search vendors and licensed conveyancers.
Analytics and IT service providers who support our website and secure data storage under contract.

International Transfers

Some recipients of personal data may be located outside Singapore. Where transfers are necessary, we assess the adequacy of protections and apply contractual and technical safeguards to protect personal data consistent with applicable law.

Safeguards include executed data processing agreements, standard contractual clauses where appropriate, encryption of data in transit and at rest, and strict access controls for recipients.

Data Retention

We retain personal data only as long as necessary for the purpose it was collected and in accordance with legal, professional and regulatory requirements.

Client and transaction records are retained for a minimum period consistent with professional obligations, typically seven years after the conclusion of the matter, unless a longer retention period is required by law.

Communications and case-related correspondence are retained for the duration of the engagement and for the applicable archival period thereafter, normally seven years unless otherwise required.

System and access logs are retained for operational and security purposes; standard retention for server logs is up to 12 months unless an incident requires extended retention.

Solantra retains personal data only as long as necessary to provide legal support for apartment purchase transactions, comply with legal obligations, resolve disputes and enforce agreements. Typical retention periods range from the conclusion of a transaction plus six years for contractual and compliance records, to shorter intervals for marketing lists. Where no retention period is prescribed by law, records are reviewed periodically and securely deleted or anonymized when they are no longer required. Data subjects may request deletion or restriction of processing in accordance with applicable law; such requests will be assessed against legal, regulatory and contractual obligations before action is taken.

Security of Personal Data

Solantra applies layered technical and organizational measures to protect personal data associated with apartment purchase transactions. Controls are designed to prevent unauthorized access, loss, alteration and disclosure of client information. We follow industry-standard practices for secure document handling, encrypted storage and restricted access for personnel involved in legal services. Periodic reviews and staff training are conducted to maintain a security posture aligned with regulatory expectations in Singapore.

Encryption of stored client documents and encrypted channels (TLS) for data in transit.
Role-based access controls, multi-factor authentication for internal systems and strict least-privilege principles.
Regular security audits, staff confidentiality training and incident response procedures to address potential data breaches.

Your Rights

Under the Personal Data Protection Act (PDPA) and related provisions, individuals have specific rights in relation to their personal data held by Solantra. These rights enable you to understand, access and manage the personal information we process in connection with apartment purchase support services.

Right to access: request confirmation of whether we process your personal data and obtain a copy of that data where applicable.
Right to correction: request corrections to inaccurate or incomplete personal data we hold about you.
Right to withdraw consent: withdraw any consent you previously provided for specific processing activities, subject to legal or contractual limitations.
Right to deletion: request deletion of personal data when retention is no longer necessary and not required by law.
Right to portability: request a structured, commonly used, machine-readable copy of personal data you provided to us, where feasible.
Right to restriction: request restriction of processing in certain circumstances, for example when accuracy is contested.
Right to object: object to certain processing activities that are based on legitimate interests, unless overriding grounds apply.
Right to lodge a complaint: file a complaint with Solantra or with the Personal Data Protection Commission (PDPC) if you believe your data protection rights have been infringed.

How to Exercise Your Rights

To exercise any data subject right, contact Solantra by email or post with a clear description of your request and proof of identity. Please provide sufficient detail to help us locate the relevant records (e.g., transaction reference, property address, date). Requests are processed in a way that protects privacy and prevents unauthorized disclosures. When necessary, we may ask for additional verification information before fulfilling a request.

[email protected]

Solantra aims to acknowledge data rights requests within five business days and to respond substantively within 14 business days. Complex requests or those requiring consultation with third parties may take longer; in such cases we will inform you of an updated timeframe.

Marketing and Communications

Solantra may contact clients with information about legal services, updates relevant to apartment purchase transactions, and event invitations where you have opted in. Marketing communications are limited to topics relevant to property transactions, conveyancing, compliance updates and related legal services in Singapore.

You may unsubscribe from marketing communications at any time by using the unsubscribe link in emails, replying with the word "UNSUBSCRIBE" where applicable, or contacting Solantra via the contact details below. Unsubscribing from marketing communications will not affect transactional or service-related communications necessary for active engagements.

Children and Minors

Solantra services and the Solantra website are not directed at children under the age of 18. We do not intentionally collect personal data from minors in relation to apartment purchase transactions. If we become aware that we have collected personal data of a minor without appropriate parental or guardian consent, we will take steps to delete such data in accordance with our retention and deletion procedures.

Links to Third-Party Sites

The Solantra website may contain links to third-party websites and services that are outside our control. Clicking external links may transfer you to sites with their own privacy practices. Solantra is not responsible for the content or privacy practices of those sites; you should review their privacy policies before submitting personal information.

Changes to this Privacy Policy

Solantra may update this privacy policy to reflect changes in legal or operational requirements. Material changes will be published on the Solantra site at mczantra.pro and will include the effective date. For reference, the policy version in effect as of 12-02-2026 is the current baseline for our commitments.